Privacy Policy

Med Certificate (med-certificate.com) respects your privacy. This policy explains how we handle personal and health information when you use our online medical certificate service in Australia.

Information we collect

When you submit a certificate request, we collect your name, date of birth, contact details, state, symptoms, and related health information needed for a doctor to assess your request. We also collect technical data such as IP address and device type for security purposes.

How we use your information

To connect you with an AHPRA-registered doctor for assessment
To issue and deliver your medical certificate if approved
To send status updates and certificates by email
To process payment when a certificate is approved
To comply with legal and regulatory obligations

Who we share with

Your health information is shared only with the assessing doctor and essential service providers (such as secure email and payment processors) under strict confidentiality agreements. We do not sell your data to third parties.

Security

We use encryption in transit and at rest, access controls, and regular security reviews. Health information is stored in Australia where possible.

Your rights

Under the Privacy Act 1988 (Cth), you may request access to or correction of your personal information. Contact us at help@med-certificate.com to make a request.

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